We aim to expedite the resolution of your inquiries. Please follow the steps below before submitting a new ticket. This is for the benefit of everyone, to help find the solution to your question quickly.
Make sure that your hosting or server matches our requirements (check the requirements in the Codecanyon item's description).
Support queries need to be within the support policy for Envato items.
We do not offer remote support using AnyDesk or TeamViewer. Don't ask for that.
The ticket should provide as many details as possible related to the issue, such as screenshot, video explanations, access, how to reproduce, environments, if any changes or customisations are made, etc.
We are available Monday to Friday, from 9:00 AM to 8:00 PM IST.
We strive to address your support tickets as quickly as possible. However, in some cases, responses may take a bit more time depending on the complexity of the issue. Thank you for your patience and understanding.
However, item support does not include customization services or Installation services
