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Frequently asked questions

Below you will find answers to the questions we get asked the most about our products.

Please use our official support portal to: Open a support ticket Track response status Get priority-based support ๐Ÿ’ฌ Make sure to include: Purchase code Screenshot or error message Your environment/server details

No. One license = One domain/project. If youโ€™re developing for multiple clients or using it in multiple installations, you must purchase one license per instance.

We do not offer trial versions. Refunds are handled as per Envatoโ€™s refund policy: You may request a refund through Envato if eligible. We donโ€™t process refunds directly.

Yes, we accept custom work requests depending on availability. To request customizations: Contact us via our support portal or Envato profile contact form. Provide a detailed brief of your requirement. ๐Ÿ› ๏ธ Note: Customization requests are chargeable and not included in Envato item support.

Our general support hours are: Monday to Friday โ€“ 10:00 AM to 7:00 PM IST (UTC +5:30) Weekend support may be delayed depending on workload. Support response time is typically within 1โ€“2 business days, but may extend during high-traffic periods or holidays.

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