We aim to resolve your inquiries efficiently. To ensure quick and accurate responses, please review the following instructions carefully before submitting a support ticket.
Verify Hosting/Server Requirements : Ensure your hosting or server meets the requirements mentioned in the Codecanyon item description.
Review Documentation First : Comprehensive documentation is provided for each product.
Please read the documentation carefully before submitting a ticket — most setup and configuration questions are already covered there. For tasks outside standard support, you may hire our CorbitalTech Development Team under a separate service agreement.
Adhere to Envato’s Support Policy : Support is strictly limited to the scope defined under Envato’s official item support policy. For security and compliance reasons, we do not provide remote support via AnyDesk, TeamViewer, or similar tools. Please do not request this.
Provide Complete and Accurate Details: Incomplete tickets delay resolution. Ensure your ticket includes: Screenshots or screen recordings, Steps to reproduce the issue, Relevant access credentials (if applicable), Hosting/server environment details, Information about any code or configuration changes made
🕘 Support Availability : Our support team is available Monday to Friday, from 9:00 AM to 7:00 PM IST. Response times vary based on ticket complexity and volume. We appreciate your patience while we address each request thoroughly.
