In order to help speed up solution for your requests. Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.
- Make sure that your hosting/server matches our requirements (check requirements on Codecanyon item's description).
- Support query need to be within Envato item support policy.
- You should maintain only one support ticket at a time. Creating multiple ticket can cause unexpected delays.
- Ticket should provide as much details as possible related to the issue such as screenshot, video explanation, access, how to reproduce, environments, if any changes or customizations are made etc
- If you still have the issue. Submit a ticket with URL of the page which has issues.
However, item support does not include: Customization services & Installation services
